When is phone interpretation your best option?

by Target Language Translation Services

- December 09 2021

Multilingual services has become a must in the global world today. This is because your content may not be accessible to all if it is only based for a certain regional based audience. Providing these lingual services can be in various forms – phone interpretations, machine translation, and human translation among many others.

Phone interpretation, which is also called the OPI (Over the Phone Interpretation) technology, is a specific language service that connects human interpreters via telephone to individuals who wish to speak to each other but do not share a common language. Using a three-way or conference calling system, the telephone interpreter converts the spoken language from one language to another in real time (or consecutively) enabling the two speakers to understand each other.

Benefits of Phone Interpreting

Phone interpretation can be best suited if you are searching for a type of service that is cost-effective and is connected 24/7 to respond your customers queries and questions.

-OPI Technology also employs experts who are exposed to a number of experiences in the field. They are able to carry out the translation- communication process smoothly without any miscommunications.

-This technology can prove to be effective especially if you are looking for an interpreter to translate languages that are remotely spoken. Machine translation often makes error in rarely-spoken languages that can lead to miscommunication.

-An OPI technology is deemed fit for you if you do not want to wait for long periods of time to get your translations. This is because OPI connects almost immediately within seconds and instantly responds to all your queries.

-OPI has a high fulfilment rate, in the sense, that it does not require any detailed research or delayed results.

When Does Over-the-Phone Interpretation Function

Here are some common settings in which over-the-phone interpretation is most appropriate. As we go through the list, keep in mind that in each scenario, phone interpretation services serve to enhance the communication process rather than obstruct or delay it.

When the phone is your primary means of communication, it’s only logical to use telephone interpreters to help you communicate with foreign-language speakers. There are many organizations in which telephone communication is solely used to render services.

Customer Support Centers are essential resources in a wide range of industries, wherever services or products are sold. To make sure that all clients receive the support they need, over-the-phone interpretation is a necessity at all call centers. Customer support representatives need to fully comprehend and respond to the caller’s needs in the way that only a native speaker of the caller’s language would be able to do. That’s why only a professional phone interpreter will have the skills and knowledge required to help support teams provide satisfactory assistance to clients in their native tongue.

Emergency telephone dispatchers must regularly meet critical, life impacting needs of members of the public. In such settings, each moment counts, and the slightest delay or error can result in irreversible damage. Having a professional medical interpreter on the line to facilitate communication between the dispatcher and non-native English speaker can improve the outcome of a life-threatening scenario.

The influence of phone interpreters in such situations cannot be overstated as their mere presence could help ease the fear of the caller who is already burdened with the reality of a serious situation. Knowing that there is someone on the other end of the line who can understand you is reassuring and an important first step to initiating reliable and potentially life-saving communication.

Effective communication between teachers and parents is a critical factor in keeping parents engaged with their children’s education. They need to be kept up to date regarding their child’s academic progress and be involved with their teachers in helping the student succeed. To ensure all parents can be active participants in their child’s education, over-the-phone interpretation can be made available to them.

Teachers and LEP (Limited English Proficiency) parents need to have access to phone interpreters to participate fully in parent-teacher conferences and get all their questions answered concerning the student’s academic progress. Phone interpretation services can be easily scheduled ahead of a set appointment date or on demand.

During business meetings with international contacts. With remote work becoming a norm, more people are conducting business transactions over-the-phone. This is a particularly efficient method when you need to set up a meeting with partners abroad, but language barriers could get in the way of new opportunities. To overcome these barriers, the most qualified professional interpreter needs to be involved during your conversations.

Professional Interpreters

The qualifications of an interpreter are especially important when you need them for business meetings, as there are often industry specific terminologies and ideas that an interpreter would need to be familiar with. In order to ensure the telephone interpreter you use for your meeting is capable of facilitating effective communication, you’ll need to make sure you use a professional legal interpreter for legal matters, a technical interpreter for the review of technical documents, and a finance interpreter in investment meetings. For this type of call the interpreter need to be selected ahead of time and booked to ensure their availability.

The quality of your business communications in a global market is not something to leave to chance. When you bring the right phone interpreter into your business conversations, they can help bring your business a wealth of global opportunities in just a phone call.

Conclusion

Being able to communicate and communicate well, is an element that will never go out of style. Clear communication is always a must and always appreciated. You know your business is where it is today because of your ability to effectively communicate with your clients, vendors, employees, and other associates. As our communities become more diverse and more global opportunities come, phone interpretation will be a critical tool for helping a regional-based client and delivering the contents and queries without any misconceptions or misunderstandings.

Contact us today to learn more about our professional telephone interpretation, which is at a fast rate and is very cost-efficient. Let’s eliminate the language barrier between you and your clients!

This article is reprinted from DTS Language Services, ActiveLoc and JR LANGUAGE.

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